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The bot would make a command like “Please tell me what I can do for you by saying account balances, account transfer, or bill payment.” If the customer responds with "credit card balance," the bot would not understand the request and would proceed to either repeat the command or transfer the caller to a human assistant.
A chatbot that functions through machine learning has an artificial neural network inspired by the neural nodes of the human brain.
A small business lender in Montreal, Thinking Capital, uses a virtual assistant to provide customers with 24/7 assistance through the Facebook Messenger.
A small business hoping to get a loan from the company need only answer key qualification questions asked by the bot in order to be deemed eligible to receive up to 0,000 in financing.
The bot is programmed to self-learn as it is introduced to new dialogues and words.
In effect, as a chatbot receives new voice or textual dialogues, the number of inquiries that it can reply and the accuracy of each response it gives increases.
It can only respond to a set number of requests and vocabulary, and is only as intelligent as its programming code.
An example of a limited bot is an automated banking bot that asks the caller some questions to understand what the caller wants done.
There are a number of synonyms for chatbot, including "talkbot," "bot," "IM bot," "interactive agent" or "artificial conversation entity." The progressive advance of technology has seen an increase in businesses moving from traditional to digital platforms to transact with consumers.
Some chatbots offer a remarkably authentic conversational experience, in which it’s very difficult to determine whether the agent is a bot or a human being.
A chatbot is a computer program that simulates human conversation through voice commands or text chats or both.
Chatbots attend to customers at all times of the day and week and are not limited by time or a physical location.
This makes its implementation appealing to a lot of businesses that may not have the man-power or financial resources to keep employees working around the clock.